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In Good Company: Singh on CSR

~ Connecting the dots between Business, Society & the Environment

Tag Archives: Events

Weaving Ethics & Accountability into Free Enterprise: Leadership in Crisis

03 Thursday Jul 2014

Posted by Aman Singh in Capitalism 2.0, CSRwire

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b lab, bcccc, Brand Management, Business Ethics, Capitalism 2.0, caux roundtable, common cause, corporate governance, Corporate Governance, CSR, CSRwire, Events, fiduciary responsibility, georgetown university, hershey, james nevels, Leadership, leadership, lucy marcus, Management, Sustainability, sustainability


“An entrepreneur is the engine of change. The dilemma: The glue that connects entrepreneurs, capital and the legal system.”

The real problem with companies today?

“A lack of purpose, intent and transparency.”

That’s how Erik Trojian, director of policy for nonprofit B Lab, opened his presentation at the recent seminar held jointly by Georgetown University, the Caux Round Table and the Sustainable Business Network of Washington (SBNOW).

The theme of the two-day seminar was weighty: Ethics, Leadership and Sustainability – to explore how the capitalist spirit of free enterprise and social entrepreneurship can help transform economic systems and promote social justice, basic rights, and human freedom around the world.

Common among the presentations of the day was a repeated emphasis on corporate governance, beginning with Trojian.

Modern Capitalism & Benefit Corporations

Trojian and his team are on a mission: To get all 50 states of the United States of America to sign the benefit corporation legislation into law. So far, they have succeeded in seven states.

He explained their goal:

“Modern capitalism began at a particular point of time in a certain type of culture. Somewhere in the 1960s, values began to shift and outcomes began to change. We want corporations to have an alternative form of operation that predicates protecting a business’ social and environmental communities.”

After a powerful presentation on the what, how and why(s) of the benefit corporation – a subject that has been covered quite comprehensively by CSRwire in recent weeks – Roderick M. Hills, Sr., former chair of the SEC and cofounder and chair of the Hills Program on Governance at the Center for Strategic and International Studies took the podium.

“Fixing” Bad Corporate Governance

“The Securities Exchange Commission [SEC] was set up to have more finite control of corporations’ governance. Auditors were expected to act on all suspicions. We convinced the New York Stock Exchange to address disclosure and transparency,” he started.

The next antidote according to Hill: The Foreign Corrupt Practices Act.

“The Act’s real problem was its uncertainty. They don’t want to deal with figuring out what is a crime and what isn’t resulting in people doing whatever they want to do. Plus the Act was not valid outside the geographic boundaries of the U.S. The rest of the world has no incentive to use this,” he said.

Aligning Board Service with Governance: A Conversation with Lucy Marcus

What’s really wrong with most corporation’ boards set up and governance standards according to him? His concerns were multifold so I turned to Lucy Marcus, renowned corporate governance expert, CEO of Marcus Consulting Ventures and Reuters columnist for some answers:

1. Too Much Agreement in the Boardroom

“There are too many directors today who would rather quit than disagree.”

Lucy: Asking the hard questions in the board room is essential, and also being willing to be persistent in the pursuit of the best outcome for the company and stakeholders is essential. Those are the kind of independent directors we want in the boardroom.

Anyone who is not willing to operate in this new reality doesn’t belong in the boardroom, and as we develop & educate new directors they need to know that this is what shall be expected of them.

2. The Fiduciary Responsibility of Directors

“There is a paradox in the country. Independent director doesn’t equal independence today. Every director has a preset job description regardless of who he represents/brings to the board.”

As directors it is vital that we understand going into the post what our job is inside and outside of the boardroom, what skills and knowledge we bring to the table, and also that we also operate beyond those strict skills we bring to also be able to synthesize data quickly and to make decisions in a well-informed and responsible manner.

3. Mandatory Retirement

“The mandatory rotational retirement is a terrible idea. There is no auditory protocol built-in and it gives directors too short a time to compel change, set standards, make a difference.”

I believe strongly in term limits. Best practice, as set out in the U.K., is several terms that add up to 9 years, and I think this is correct.

There is no way that someone can maintain their independence for much longer than that, and if the board room is to remain a place for dynamic discussion, it is incumbent upon boards to continually refresh themselves so that the people around the table bring a balance of continuity and change and the company is able to keep its finger on the pulse of changing agenda items, be it corporate social responsibility, technology, or anything else that is relevant to continued strength, growth and wellbeing of the organization.

If Capitalism Isn’t Bad, Are Capitalists?

Despite the somber notes, Bob Edgar, president and CEO of Common Cause, perhaps encapsulated the day – and our present crises – most succinctly with one question:

“Is it appropriate for [a form of] capitalism to exist that leads to unemployment, slavery and excess profits above all else?”

Readers: It’s your turn to participate in this dialogue and become the change makers you seek from our leaders. How are you solving ethical dilemmas between personal values and professional responsibilities?

As Chairman of the Hershey Company James Nevels put it recently at the BCCCC conference, “CSR above all begins and ends with personal responsibility.”

How do you define personal responsibility – and extend that to corporate responsibility?

Originally written for and published on CSRwire’s Commentary sectionTalkback on April 4, 2012.

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Conflict Minerals & Supply Chain Responsibility: Spotlight on the EICC

03 Thursday Jul 2014

Posted by Aman Singh in CSRwire

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aman singh, conflict minerals, corporate social responsibility, CSR, CSRwire, dodd frank, eicc, Environment, Events, Global e-Sustainability Initiative, ibm, supply chain audit, supply chain management, Supply chain management, Sustainability, sustainability


The Electronics Industry Citizenship Coalition (EICC) was formed in 2004 and incorporated in 2007 as a nonprofit industry trade group focused on the electronics sector. The aim: To help drive the industry collaboratively toward higher levels of socially responsible business practices.

It does so with a code of conduct and intensive means for implementation of the Code.  With over 65 members, the Coalition’s mission is simply stated: to “improve efficiency and social, ethical, and environmental responsibility in the global supply chain.”

Conflict Minerals & Supply Chain Responsibility

Recent U.S. laws and continued pressure from activists has pushed companies to focus on not only how they source their materials but also what they are doing to educate, empower and sustain their suppliers. For the electronics industry, this has become a major piece of work with conflict minerals and extractives playing a significant role.

In a webinar I conducted with Best Buy last year on the release of their latest sustainability report, for example, several questions from the live audience targeted the electronics retailers’ complex supply chain. With ethics dilemmas aplenty and multifold regulations across regions, how is the industry coping with the pressure to improve its sourcing practices while continually pushing themselves to do better?

John Gabriel, chairman of the EICC’s board of directors, will be joining Metalor Technologies, Research In Motion, Responsible Jewelry Association, the International Trade Centre, Chrysler and the CSR Group, in a workshop on Collaboration as an approach to Supply Chain Responsibility at the upcoming Ethical Sourcing Forum in New York City. We sat down for a chat.

Supply Chain Complexities: Compliance vs. Collaboration

As corporate manager of IBM‘s supply chain social responsibility program – a position he has held since 2004 – Gabriel is no stranger to the complexities of auditing, discipline, sustainability and compliance.

“The approach we have taken as an industry group [at the EICC] is to tackle this very challenging topic by engaging with a broad spectrum of our stakeholders directly,” he said.

“Work began a number of years ago with the Global e-Sustainability Initiative (GeSI). We also engaged leading NGOs and researchers on the topic in order to begin the task of developing solutions to this very complex challenge,” he added.

“We have developed a number of tools to help the process along including a smelter certification scheme and a due diligence survey application that enables companies to survey their suppliers for materiality knowledge” he continued.

EICCJointly developed by the EICC and GeSI members and other industry participants, the survey allows for industry-wide aggregation of responses in order to highlight upstream smelters being used and ultimately country of origin for the minerals in question.”

It’s, of course, easy to over simplify the complications – and the kind of progress needed across sectors – Gabriel is referring to.

In fact, verification of entire supply chains to ensure they are completely free of conflict minerals will require not only exemplary leadership among the industry but, according to Gabriel, a significant amount of out of the box thinking.

“For companies to be able to deploy this is a huge task. We are talking about years’ worth of work before all levels of the supply chain are vetted,” he emphasized, adding, “The infrastructure we are developing will enable this work, but it requires an even larger group of end users to adopt and deploy in order to drive the effort.”

Regulatory Pressure: Rising to the Challenge

With the Dodd-Frank bill ensuring that supply chain reporting on Conflict Minerals becomes mandatory for companies required to file SEC disclosures, Gabriel believes coordination and collaboration is the best way forward on the path to demonstrate regulatory compliance.

And this is what he hopes attendees at the upcoming Ethical Sourcing Forum can take back to their organizations.

Originally written for and published on CSRwire’s Commentary sectionTalkback on March 28, 2012.

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Bob Willard’s Business Case for Sustainability: A Better Way to Make a Bigger Profit

03 Thursday Jul 2014

Posted by Aman Singh in CSR, CSRwire, ESG

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amazon defense coalition, apple's factory standards, bob willard, Brand Management, Business, Business Ethics, cecp, CEO Network, chevron in ecuador, corporate governance, CSR, CSRwire, Environment, ESG, Events, interface, ray anderson, supply chain, Supply chain management, Sustainability, sustainability, toronto sustainability speaker series


The constant struggle between business’ social and environmental responsibility and investor demands is already an old tale. “The field has stretched and magnified so quickly that even though I have only been doing this work for three years, it feels like 10,” confessed a fellow attendee at a recent conference.

It’s true. Increasingly, more of us – those of us who eat, drink, sleep and dream CSR and sustainability – succumb to the comfort of believing that the sector is steadily progressing toward safer, clearer, more transparent practices.

But are we?

With Wall Street continuing to demand quarterly results, stringent returns on investments and short payback periods, are we really supporting sustainability in its truest sense? The examples, after all, are endless: Apple’s factory standards, Goldman Sachs’ unethical business practices, Chevron’s continued governance malpractices as reported by the Amazon Defense Coalition, and a new report that calls Wal-Mart’s sustainability championship as mere greenwashing.

As the CECP’s Margaret Coady remarked recently on CSRwire Talkback, how can sustainability executives tie consumer expectations and investor pressure into cohesive strings of action? Are the two sides completely incompatible?

Bob_Willard_The_Sustainability_AdvantageBob Willard, author of The Sustainability Advantage – and the updated The New Sustainability Advantage – recently held a well-attended webinar organized by the Toronto Speaker Sustainability Series [TSSS] on objections handling for sustainability executives. Some of his lessons – which you will soon be able to download as a useful reference guide, courtesy TSSS – focus on identifying mind shifts, behavioral change, graciousness and emphasizing education.

Now, Willard is traveling to New York to present at the Ethical Sourcing Forum on March 29 – 30, 2012 on connecting these lamentations with the business case for sustainability. A former IBMer, Willard’s work is renowned for its articulate arguments and concrete examples. His book is a firestorm of information and data. Here’s what the founder of Interface, the late Ray Anderson, said:

Bob Willard has performed a service of inestimable value: quantifying the business case for sustainability. By focusing at the level of the firm, Willard has bypassed the overriding but somewhat esoteric question, “How long can the rape of Earth by the modern industrial system go on before ecological collapse?”

The answer to this big question lies in the cumulative effect of millions of firms, large and small, waking up to the untapped profit potential that’s all around them. Bob Willard has shown how to capture that potential in real profits. Consequently, the answer to the big question is: Let the rape stop now; there’s a better way to make a bigger profit. Read this book to learn how.

Willard believes that until recently, there has been little evidence expressed in business language to show executives actual benefits from sustainability strategies. But that sustainability strategies can drive new bottom-line opportunities, avoid impending risks, and be a catalyst for business innovation, even in an economic recession.

While there are speakers aplenty who can talk about sustainability today in logically constructed sentences, there are few who have decades of experience to back up their arguments and can not only envision sustainable capitalism but show us how to get there. Willard falls in the latter category. So, if you are in the New York City area, join the CSRwire team at the Ethical Sourcing Forum to learn and engage with the leader himself.

Originally written for and published on CSRwire’s Commentary sectionTalkback on March 16, 2012.

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Empowering Women Through Education: Talbots and BSR’s HERproject

03 Thursday Jul 2014

Posted by Aman Singh in CSR, CSRwire, ESG

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BSR, CSR, CSRwire, ESG, Ethics, Events, health and wellness, herproject, marcus chung, Social Responsibility, supply chain, Supply chain management, talbots, women, women in the workplace, Work culture


It is often said that an empowered woman can lead to happy families, successful team projects, and a flourishing economy.

BSR_HERproject_1With women increasingly accounting for a higher proportion of our workforce — and supply chain — empowering them with healthy alternatives, training and access to medical information is critical. BSR’s HERproject has a similar objective in mind. The project, built around private-public partnerships, believes that businesses that invest in educating and empowering women in the workplace enjoy higher efficiencies, lower absenteeism and turnover rates, and higher return on investments.

In fact, “BSR’s HERproject has demonstrated the power of providing women’s reproductive health education in the workplace to transform individual lives, workplaces, and communities,” says Marcus Chung, Director of Corporate Responsibility at Talbots, a women’s apparel, shoes and accessories retailer.

Chung, in partnership with BSR’s Racheal Yeager, will lead a session at the upcoming Ethical Sourcing Forum in New York on some of the results, challenges and lessons learned from collaborating closely on implementing HERproject in Talbots’ contract factories.

Public-Private Partnerships to Drive Women Empowerment

Talbots has partnered with BSR since 2010 on creating, investing in and implementing curriculum to educate female garment workers around the world. What makes partnerships like these tougher to implement – but much more critical to push for – is that these workers are not Talbots employees – and the factories are not owned by Talbots either.

Return on Investment: BSR's HERproject“HERproject emphasizes partnering with local NGOs to deliver training to high potential workers, who in turn become internal trainers. We focus on health and nutrition issues which ultimately lead to increased confidence and competency among the workforce,” he says.

Chung admitted that besides higher rates of productivity, participation and loyalty, these exercises also help discern high potential candidates for leadership opportunities.

So far Talbots has launched the project in its factories in China, Bangladesh, India, Indonesia and Vietnam.

An Educated & Healthy Employee

There are some side benefits too, he agrees. “At one factory in Vietnam, management told me that other factories’ workers were approaching them to ask how they could join the factory to take advantage of the educational and training opportunities,” he says.

They have since seen higher rates of applications pour in.

For Talbots – a women-centric brand – this initiative has been crucial in driving social impact and demonstrating worker responsibility. But, according to Chung, it is much more than that. “HERproject also made it very easy for us to scale and take our philanthropic platform across our factories in a very real way,” he says.

“Of course it also helps with vendor dialogues: Our conversations with our suppliers and vendors used to be restricted to garment costing and quality. Now we have much more dynamic conversations.”

For retailers and manufacturers, HERproject, he says, offers a practical way of working with nonprofit partners and internal champions to bridge the complex cultural and economic divides that surround a global company’s supply chain.

Statistics have shown that a woman shunned is a dangerous woman. While an educated and empowered woman invests in the future and drives change for her family, herself, and her employer. Who wouldn’t want such a powerful employee on your side?

Originally written for and published on CSRwire’s Commentary sectionTalkback on March 1, 2011.

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Ceres Investor Summit 2012: 5 Trends Not to Bet Against

03 Thursday Jul 2014

Posted by Aman Singh in CSR, CSRwire

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bank of america, bill gates, Brand Management, Business, carbon, carol sanford, CEO Network, ceres, chad holliday, climate change, CSR, CSRwire, dupont, energy, ESG, Events, investor relations, Leadership, Management, Social Responsibility, stem, Sustainability, sustainability


Last week, Ceres and the United Nations came together to host the 2012 Investor Summit on Climate Risk & Energy Solutions in New York City. With several announcements marking the day—a record $260 billion was invested in clean energy in 2011—it was Bank of America Chairman Chad Holliday’s pre-lunch presentation that stood out for its aspirational message.

I had the opportunity to host Holliday last year for a keynote on responsible business practices. The occasion: The release of Carol Sanford‘s book The Responsible Business, for which Holliday provided an articulate Foreword.

This time around too, Holliday chose to focus on lessons learned from his years leading DuPont, which saw record growth, transition from a chemical company to a science-based products company, as well as the country’s first chief sustainability officer appointment.

“As you listen, make sure you’re not inadvertently betting against something,” he cautioned adding, “Whether you want to own it or not is merely situational. But listen.”

Here then are Holliday’s five things to not bet against:

1. Don’t Bet Against Breakthroughs

“Don’t bet against a major breakthrough or a series of breakthroughs that create clean, cheap energy.” Holliday followed this warning by a reminder that “the price of natural gas in the Middle East” used to be our prime concern.

“No one was talking about shale energy, tidal [energy] 10 years ago. Somehow we missed that,” he added. Holliday also alluded to the American Energy Innovation Council he set up when at DuPont that counts Bill Gates, Xerox CEO Ursula Burns, GE’s Jeff Immelt and others as members: “We
really felt that such a breakthrough was probable so don’t discount the power of innovation.”

2. Don’t Bet Against America

“Particularly American engineers and research universities,” he continued. “Thirty five of the 50 top research institutions worldwide are located in the U.S. Seventeen of the top 20 are in the U.S.,” he said

Bank of America Chairman Chad Holliday Admission rates in Science, Technology, Engineering and Mathematics (STEM) have been declining for years in the U.S., and several sectors are ramping up their community development and research dollars to invest in STEM initiatives and academic institutions. While it is true that graduates from Asian countries have increasingly filled STEM jobs—and have an incredible presence in Silicon Valley—in recent years, Holliday was quite right to point out that “it will require other countries to grow awfully fast to catch up with us.”

“What we see in the press is that China is overtaking us in engineering. In fact, there is no question that China is indeed leading us in the number of graduating engineers. But when it comes to quality and diversity—biotechnology, nanotechnology, quality control, systems engineering—we are hands down champions,” Holliday said.

3. Don’t Bet Against Sustainable Energy For All

“One of the three commitments of the United Nations General Secretary was to provide electricity to the 1.3 billion people globally who still don’t have access to electricity,” said Holliday. “Now let’s discuss the 1.3 billion-strong population of China: How productive would they be without access to electricity?”

His message: That’s opportunity to deliver value for business, investors and entrepreneurs.

4. Don’t Bet Against Dramatic Events Driving Dramatic Government Action

“One nuclear fallout after the tsunami that struck Japan was enough to compel Germany to take the decision to go completely nuclear-free for their energy supply,” he said.

Emphasizing that one must increasingly view business and investment in the context of their social and environmental setting, Holliday offered a glimpse into his role on Shell’s CR committee: “I regularly meet with NGO groups and investors to understand what they are thinking. I then coordinate with Shell’s corporate responsibility committee to visit sites to really check and see if they are doing what they commit to. Then it makes a difference,” he said, adding, “We cannot measure growth and success from afar because that’s just PR.”

5. Don’t Bet Against People in This Room

Putting the onus on the over 500 investors in attendance, Holliday said: “You’re here today because you think private money can make a difference in this sector. You’ve made a good decision.”

Indicating to his recent appointment as Bank of America’s chairman, he continued:

“I joined Bank of America in the time of a recession. I didn’t have much time to do any due diligence so I decided to find out what they were doing on sustainability. And I’m proud to say that I was impressed. They have already made an 18 percent deduction in greenhouse gases (GHG), made a $20 million commitment to loans for sustainable projects and nurture a working culture that prioritizes sustainability.”

Many other firms in the room could probably tell similar stories, he added, warning: “But don’t bet against each other.”

Emphasizing the need for public private partnerships, he concluded: “Working with the public sector and other stakeholders is going to be key in our goal of sustainable energy for all.” There too, he had the same warning: “Don’t bet against each other.”

Originally written for and published on CSRwire’s Commentary section Talkback on January 18, 2012.

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Translating Business Responsibility: An interview with Warner Bros. CEO & Chairman Barry Meyer: Now LIVE on CSRwire!

24 Tuesday Jan 2012

Posted by Aman Singh in CSR, Uncategorized

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aman singh, Barry Meyer, Brand Management, Business, cause marketing, CEO Network, corporate social responsibility, CSR, CSRwire, Ethics, Events, Justice League, Leadership, Management, Nonprofits, Social Enterprise, Social Impact, Social Media, Social Responsibility, Uncategorized, We Can Be Heroes


Translating Business Responsibility: An interview with Warner Bros. CEO & Chairman Barry Meyer: Now LIVE on CSRwire!

When the Justice League comes together to fight evil, evil stands little chance. In a world of economic uncertainty and social unrest, superheroes provide children with mentors, entrepreneurs with lessons in responsibility, and the rest of us with inspiration. Now, DC Entertainment has joined hands with Time Warner and Warner Bros. to launch We Can Be Heroes.

Their target: The hunger crisis in the Horn of Africa.

Their spokescharacters: The Justice League

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CSRwire In Conversation with BCLC: The 2012 CSR Outlook

10 Tuesday Jan 2012

Posted by Aman Singh in Uncategorized

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aman singh, aman singh das, BCLC, Business, Career advice, careers, CSR, CSR communications, CSRwire, editorial director csrwire, Ethics, Events, Leadership, Management, Social Media, Social Responsibility, Stakeholder Engagement, stephen jordan, Sustainability, sustainability, Uncategorized


Join CSRwire’s Editorial Director Aman Singh in conversation with Stephen Jordan, Executive Director of the U.S. Chamber Business Civic Leadership Center and a group of MBA graduates virtually for an intimate conversation about what happened in corporate social responsibility (CSR) in 2011 and what the field has in store for 2012.

When: Friday, January 13, 2012; 9:00am EST

Where: Livestream & Twitter

Register for the FREE live stream and join the tweetchat at #BCLConCSR!

The 2012 CSR Outlook is the first in a FREE six-part forum series being conducted by the Center. The U.S. Chamber BCLC’s Conversations with Stephen series is produced and moderated by founder and executive director Stephen Jordan. Guests engage in thoughtful, solution-oriented discussions and debates about the CSR field. The six-part 2012 series is offered at no charge as part of BCLC’s commitment to share knowledge and best practices with current and upcoming CSR practitioners.

We look forward to hearing from all of you @AmanSinghCSR, @CSRwire and #CSRwire or #BCLConCSR!

Related:
2011: The Year Business Learned to Say Mea Culpa

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The Unruliness of Corporate Responsibility & Hyper Transparency: Quotable Quotes from Net Impact & BSR 2011

09 Wednesday Nov 2011

Posted by Aman Singh in CSR, CSR reporting

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aman singh, aman singh das, Autodesk, Bea Perez, brand management, Brian Dunn, BSR, BSR 2011, Business for Social Responsibility, Carol Cone, cause marketing, Chris Jochnick, corporate citizenship, corporate social responsibility, CSR, CSR reporting, Deloitte, Edelman, Events, Gregory Unruh, hyper trasnparency, integrated reporting, Jessica Fries, Kate Heiny, Leadership, LinkedIn, Lynelle Cameron, Management, Meg Garlinghouse, Net Impact, Occupy Wall Street, Ofra Strauss, Social Responsibility, Stakeholder Engagement, Sustainability, sustainability reporting


I spent the last two weeks attending and speaking at the Net Impact and BSR conferences. As is typical at both conferences there is always too much to choose from and a lot to absorb. Since I cannot offer you a summary of each and every panel I attended/spoke at, here are some of the top line quotes heard at the conferences:

CSR: Always a Difference in Opinions

“CSR used to be about doing the right thing. Now it’s all about how it makes business sense.” – Campbell Soup’s VP for CSR Dave Stangis

“I hate the term CSR. It has slowed the movement and in many ways ensured that it is not built into systems, accounting, etc. I prefer [the term] sustainability although that’s not a big favorite either.” – Lynelle Cameron, Director of Sustainability, Autodesk

“We think CSR is good business.” – Suzanne Keel-Eckmann, National Director for Corporate Responsibility and Sustainability, Deloitte

A bag of sweet potato fries at Burgerville in Portland, Oregon: Social messaging done right?

“CSR should be led by charity and employee engagement, not CSR departments.” – Meg Garlinghouse, Head of Employment Branding and Community, LinkedIn

“Our CEO still believes that he is the company’s chief sustainability officer. But he realized that we need to be more organized and structured in our efforts because there is a lot to be done.” – Bea Perez, Chief Sustainability Officer, Coca-Cola in response to Reverse Cause Marketing: Coca Cola’s Pursuits in the Middle East

The Role of Business in Social Enterprise

“We must see social problems as business opportunities.” – Carol Cone, EVP, Edelman

“I worked on Wall Street, driven by greed. Regardless of what anyone says, greed is not good. You get so immersed in the system you forget what all you can do with your life.” – Charles Kane, Former CEO and Board Member, One Laptop Per Child

“A lot of charities are beginning to worry that a lot of the problems they have been trying to solve are not going away. Business still tends to be more sustainable.” – Steve Andrews, CEO, SolarAid

“In the last few years, business has lost tremendous trust in the marketplace. That we are GOOD now rests on us.” – Ofra Strauss, Chairperson and former CEO, The Strauss Group 

Personal Responsibility

“When you know what you’re doing is helping thousands, the payback is so much more fulfilling than any number of stock options and bonuses.” – Charles Kane, Former CEO and Board Member, One Laptop Per Child

“We need to change without giving up who we are. There are no riots against business that are profitable. We need to talk with them, not talk to them.” – Ofra Strauss, Chairperson and former CEO, The Strauss Group

“The more you peel the onion, the more you realize there is to be done. You just need to be constantly excited about peeling the onion.” – Brian Dunn, CEO, Best Buy

The Role of an MBA

“No profession exists to make the practitioners rich. There is always a higher purpose.” – Gregory Unruh, Director, Lincoln Center for Ethics, Thunderbird School of Global Management

“I don’t know if its [The MBA Oath] is going to work. But it is in the right direction and symbolizes a complete shift in mentality.” – Max Anderson, President and Cofounder, The MBA Oath

“I’m waiting to see the day when a new employee tells me they attended a class in college called Change Agent 101.” – Anonymous 

Transparency

“We’re from the Midwest. We don’t advertise our initiatives. But lately there has been a shift in this thinking and our communication style. Transparency is a journey and we are in the early stages of that.” – Kate Heiny, Group Manager of Sustainability, Target

“The priority should always be why not disclose instead of why disclose.” – Chris Jochnick, Director, Oxfam America

“When you are increasingly naked, fitness is not optional.” – Quoted by yours truly during a BSR panel on hyper-transparency. Citation: Macrowikinomics

Integrated Reporting

“For us, integrated reporting starts with the thinking within the company on how they will sustain their value in the future. Integrated reporting starts with integrated thinking.” – Jessica Fries, Director, International Integrated Reporting Committee

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Net Impact and BSR 2011: 7 Days, 2 Conferences, 5 Trends in CSR & Sustainability

07 Monday Nov 2011

Posted by Aman Singh in CSR

≈ 7 Comments

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Al Gore, aman singh, aman singh das, Anheuser Busch, Bea Perez, brand management, Brand Management, Brian Dunn, BSR 2011, Business, Carlos Brito, cause marketing, Coca Cola, corporate citizenship, corporate social responsibility, CSR, CSR communications, CSR reporting, CSR strategy, ethical leadership, Events, Hanna Jones, hyper transparency, Liz Maw, Management, net impact 2011, Nike, Occupy Wall Street, Ofra Strauss, PR, radical transparency, risk management, Scott Wicker, shared value, Social Enterprise, Social Responsibility, Sustainability, sustainability, sustainable business practices, transparency, UPS, Vail Horton


There couldn’t have been a better way to end 2011 than the ambitious and cheerful Net Impact conference followed by Business for Social Responsibility‘s (BSR) annual conference.

Last year marked the inaugural year for my participation in both conferences. I came back encouraged, informed and enthused about the work ahead of us. [See: Can MBA Students be Taught Humility? and The Sustainability Jobs Debate] This year – perhaps because I have been deeply immersed in the CSR space – I feel a bit bereft, despite invigorating conversations and inspiring keynotes.

Don’t get me wrong.

While the Net Impact panels once again illustrated an incredibly knowledgeable student body set to graduate in coming years, BSR attendees and speakers showcased high aspirations and a deep understanding of the complexity of issues that face us today.

Throughout the seven days, I was continually questioned: Did you learn something new? What trends have you identified from all that you have heard? And each time I thought, what’s missing? Why am I not coming up with any articulate answers? Is my brain fried or is it something else?

On Friday, finally, sitting through a six-hour flight back to the east coast, it hit me. The CSR sector had grown up.

As a receiver of information, I was among familiarity, maturity. While last year the conferences motivated and inspired, this year the conversations focused on strategies, case studies, examples, successes and failures.

As Dave Stangis, VP of CSR for Campbell Soup articulated at a panel on Blue Sky Thinking during NI11, “CSR is no longer about identifying the business case. Today, we have evolved from questioning why to answering how.”

The Net Impact panels focused on nuts and bolts, dos and don’ts, a far cry from years past. The BSR roundtables featured honest evaluations, admittance of failure, collaborative statements of success and practical tips for newcomers.

Here then, are the top five trends I observed at two of the year’s most well-attended conferences on corporate social responsibility, innovation and sustainability:

1. We LOVE Shared Value:

Michael Porter’s “creating shared value” has appealed to the corporate sector like no other concept in recent years. Not corporate social responsibility or corporate sustainability, citizenship or conscious capitalism. There seems something so potent about shared value that CSR and sustainability executives cannot stop talking about it! A year ago, they would tell me “CSR is embedded in our DNA.” Now that statement has evolved to “Our culture has always been about creating shared value.”

Point is, CSV offers us nothing more radically new than the concept of CSR. It dictates the same concept of stakeholder engagement, mutual benefits, holistic bottom lines. But it has resonated by removing the morality that responsibility instantly dictates. For CSR and sustainability executives who have to make the business case to their C-suite, creating shared value provides them with their business case.

2. Familiarity breeds contempt

I found several attendees tell me how repetitive some of the sessions were, that they didn’t learn too much that was new or revolutionary. Perhaps it was because the same folks were attending the conferences every year? Earlier this year I wrote on Forbes’ CSR blog that instead of attending the conferences every year, we should send a colleague the following year so that we can actually widen the net of information and inspiration.

This continues to hold true: Chances are, every year there will be some common denominator at these conferences. With issues like energy conservation, water scarcity, poverty, community relations and employee engagement remaining the overarching topics, why not let one of the non-converted/uneducated learn next year?

Lesser chance of you suffering from conference fatigue.

3. Where are the CSOs?

In September, Ellen Weinreb, a prominent CSR and sustainability recruiter, released a report titled CSO Back Story*. Essentially, the report tracks every executive with the title of chief sustainability officer among the U.S.’s publicly traded companies. Her research points to 29 such individuals. While it omits the many hundreds of officers holding a wide breadth of titles ranging from CSR director to VP for sustainability and social responsibility, the report pinpointed several best practices and the continuing lack of standardization on how companies define, prioritize and implement corporate responsibility.

But I digress. [See what Corporate Secretary had to say about the report or download the complete report here.]*

Point is: Only two of the 29 CSOs Weinreb identified were in attendance at BSR: Coca-Cola’s Beatrice Perez and UPS’ Scott Wicker. Both were named CSO sometime this year. Where were the others? Wasn’t the conference meant for CSR and sustainability executives to come together for three days of knowledge sharing and benchmarking? What happened this year?

4. The Emotional Quotient

Both conferences featured wonderfully articulate keynote speakers, including KaBoom’s Darryl Hammond, Keen Mobility’ Vail Horton, Nike’s Hannah Jones, Al Gore, Strauss Group’s Ofra Strauss, Anheuser Busch’ Carlos Brito and Best Buy’s Brian Dunn.

While they discussed CSR and sustainability from their unique pedestal, the common denominator was the emotional connection they demonstrated with their cause, their brand, and their philosophy.

Hammond discussed how his childhood taught him the importance of play in a kid’s life. Strauss emphasized how her consumers and conflict-ridden Israel continues to teach her the right way of conducting business, of stakeholder engagement, of business being the real power in solving social problems.

Dunn on the other hand, focused on humility, responsible leadership and the importance of connecting with employees and consumers.

While last year’s speakers evinced more pragmatism, a businessman’s stoicism, this year the air held tension, an unspoken worry that things were going wrong too quickly, that we all needed to wake up. Quickly. The speakers were talking of soft – un-businesslike some would say – attributes: Social responsibility, connecting, respect, and the human condition, even destitution.

What had happened?

Let’s see: A recession that instead of leveling off, seems to be spreading across generations and countries for starters; a growing understanding that each of our actions – and inactions – impact many others in the world; a disastrous lack of trust for business; and a generational divide that seems to be holding the current decision makers accountable for their decades of excess.

Is business leadership finally waking up to their societal stakeholders?

5. Occupy Wall Street: Ignore or Engage?

Almost every keynote brought up this mass of undefined protestors that have continued to expand beyond American borders. Net Impact’s Executive Director Liz Maw opened the 2011 conference by asking attendees to “Occupy Wall Street but from within.”

Al Gore said, “Business must respond,” and that “it wasn’t a question any more.”

Ofra Strauss showed a three-minute video of the protestors equating them to civil unrest and a grassroots movement of discontent that business has to recognize and address.

At my BSR panel on hyper-transparency I brought up this commonality in one of my responses and posed a question for the audience: Will business ever think of these protestors as stakeholders? To my surprise, Jeff Mendelsohn from New Leaf Paper said that he and fellow attendees had, in fact, invited the Occupiers during a recent conference and that “The dialogue proved very productive for business and the protestors.”

Will anyone else follow?

*Full disclaimer: I worked with Weinreb on the report.

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REI CEO: Sustainability is a Team Sport…and a Business Enabler

02 Wednesday Nov 2011

Posted by Aman Singh in Uncategorized

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aman singh, aman singh das, Brand Management, Business, business case for sustainability, CEO, CEO Network, cooperative, corporate social responsibility, CSR, Events, green, green products, Leadership, leadership, Management, Net Impact, net impact 2011, REI, Sally Jewell, shared value, social responsibility, supply chain, Sustainability, sustainability, sustainable business, sustainable business practices, women CEO


My latest post on CSRwire’s Talkback: Sustainability is a Team Sport.

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