• ABOUT THE AUTHOR
  • Sustainability
  • CSR
  • CSR reporting

In Good Company: Singh on CSR

~ Connecting the dots between Business, Society & the Environment

Tag Archives: Sustainability

Sustainability & Your Supply Chain: Risks, Metrics & Opportunities

03 Thursday Jul 2014

Posted by Aman Singh in CSR reporting, CSRwire, ESG

≈ Leave a comment

Tags

accountability, Coca Cola, CSR reporting, CSRwire, Environment, ESG, ethical sourcing forum, ethics, intel, supply chain, Supply chain management, Sustainability, sustainability, transparency


What combination of education, training and technical solutions does it take to compel change through your organization as well as your supply chain?

It is a question that continues to dog manufacturers and retailers big and small as supply chains grow complex and social and environmental challenges multiply. What role should companies play in educating – and engaging – their suppliers? What’s ethical? With Sustainability Reporting becoming a mark of competitive advantage, how can organizations best track their performance?

The upcoming Ethical Sourcing Forum will kickoff its two-day conference next month by putting Coca-Cola, Intel, Bic, the International Trade Centre (ITC) and Intertek on the hot seat to try to answer some of these complex questions.

Ethical_Sourcing_Forum

The panel, led by me, will not only offer best practices but also discuss specific tools that the companies have either developed or collaborated with their nonprofit partners on, to track and examine sustainability progress with their suppliers.

For a preview of what promises to be a compelling session of benchmarking and teasing apart a sensitive topic, I turned to Mathieu Lamolle, a market analyst with the ITC for some insights.

An Ethical Supply Chain

The ITC, a United Nations agency for trade related technical assistance, has one goal: To help businesses become more competitive in global markets, speeding economic development and contributing to sustainable development.

Part of this goal, Mathieu told me, is a “Standards Map web tool for organizations to analyze, map and compare themselves according to an array of 75+ sustainability standards in supply chains.”

“We also want to enable any organization that has its own code of conduct and assessment protocol to benchmark what they are doing against others. They can benchmark their own corporate practices and see how they measure up against other companies and sustainability standards.”

Ranging from small companies, traders and suppliers to retailers, importers and others, this new tool will encourage data sharing for the purpose of internal benchmarking with the ultimate goal being an ethical and efficient supply chain.

While it remains strictly a business-to-business tool for now, Mathieu emphasized that there are plans to eventually roll it out for general consumption and public benchmarking as well.

Benchmarking Sustainability Progress

StandardsWhat’s especially promising about ITC’s new tool is its abject emphasis on sharing for the purpose of benchmarking. The organization’s role as a UN neutral intermediary between public-private partnerships further helps break through the risk-averse behavior that often delays well-meaning initiatives within organizations.

Although, so far the tool has found resonance with participants for the primary purpose of internal tracking and public sharing of information on the Standards Map web tool, Mathieu admitted that the true value of the tool “is going to unfold when we can spread the news globally” and allow people to compare the true progress being made by participating organizations on educating and training their supply chains. “The more people use it the better it is,” he said.

The impact of such a global tool can prove to be significant in an industry that is evolving and constantly juggling multifold standards and regulations. Want to learn more about the Standards Map? Wondering how you can use the tool to track your organization’s sustainability progress?

Join us at the Ethical Sourcing Forum for a lively discussion that will focus not only on available tools, but also how to best manage metrics, challenges of a global supply chain and whether any of the present panelists’ tools can be customized to work in your industry.

Originally written for and published on CSRwire’s Commentary sectionTalkback on February 22, 2012.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

Dow Chemical: Extracting Business Value out of Sustainability

03 Thursday Jul 2014

Posted by Aman Singh in CSRwire, ESG

≈ Leave a comment

Tags

Brand Management, CSRwire, dow chemical, environment, Environment, ESG, innovation, Innovation, neil hawkins, science, Sustainability, sustainability, technology


After more than a decade of negotiations, there’s news today that Dow Chemical has agreed to clean up 1,400 residential properties in Midland, Mich.

The root cause: A Dow Chemical plant located in Midland, also home to its headquarters, responsible for polluting the area with dioxin for a better part of the late 1990s.

Dow Chemical has had a long history of pioneering research and innovation in sustainability, from collaborating with nonprofits on driving solutions — it was named one of the most sustainable companies in Brazil in 2011 — to industry-wide partnerships on reducing their products’ environmental footprint.

But no number of accolades or ratings can hide the immense environmental and social footprint of the company’s operations, domestically or internationally. Or as many would opine, help erase a history of soil, air and water contamination.

So, how does the chemicals giant prioritize sustainability to drive its long term business plan? And how are these complex social and environmental challenges defining this strategy? Neil Hawkins, Dow Chemical’s VP for Sustainability & EH&S offers some insights:

Top Sustainability Challenges of 2011:

1. Accounting for the value of nature

We’re entering a new phase of integrating the value of nature into the corporate balance sheet through a breakthrough 5-year collaboration with The Nature Conservancy. This partnership will determine the value of ecosystems to Dow’s operations.

Scientists from both organizations are developing tools and testing models together that we will eventually share with other companies and the science community. In early 2012, we will issue a public progress report on the collaboration, as well as a broader update on Dow conservation projects around the globe.

2. Market adaptation to sustainable solutions and innovation

There is a significant divide between environmental and social issues, and the appetite of markets to adapt, and sometimes pay, for new solutions that address these issues. Bringing innovation to market is a costly proposition filled with economic and political volatility, lack of clear and consistent regulation, and lack of guarantees for ROI.

Despite these headwinds, we are addressing megatrends and challenges by staying focused on our mission and values, and through unwavering investment in our innovation pipeline.

Aspirations for 2012: Where does CSR / Sustainability fit?

In 2010, Dow passed the midpoint of its second set of 10-year sustainability goals – the 2015 Sustainability Goals.

In 2012, we will work on our next set of goals, building on the momentum of the past 20 years, and find ways to drive Dow’s science and people into unprecedented areas of leadership, collaboration, innovation and change.

These goals serve as a strategic guide for leveraging business to address global challenges from accelerating urbanization, rapid population growth and increasing demands on natural resources. Prioritizing the safety and wellbeing of Dow people will also always be at the core of how we measure success.

With sustainability at the root of our mission, vision, and values, sustainability and CSR don’t just “fit” in – they drive decision-making, investment choices, hiring practices, and employee engagement at Dow.

Sustainability, in particular the pursuit of more sustainable chemistry, also gives our innovation engine a clear target.

Predictions: Extracting Business Value from Sustainability

Companies will become more proficient at extracting business value from sustainability commitments and practices

The chemical industry, among others, will continue to move beyond sustainability as an obligation driven by outside forces, toward uncovering tangible economic value that drives both top and bottom line growth.

The economic value of sustainable development can and should influence all decision-making – including capital investments, recruiting, marketing, product design, R&D and service functions. Companies will need to become savvy life cycle practitioners, innovators and collaborators.

By looking externally at unique partnerships, and internally at deeply integrated sustainability through employee engagement and accountability, companies will unlock new areas for growth by harnessing the value of sustainability.

The critical role chemistry plays in solving world challenges will continue to move to center stage.

Our world is facing pressing challenges including water supplies, energy sources and affordable housing. Mitigating the impacts of these challenges and managing our natural resources worldwide requires the manufacturing industry, and in particular, the chemical industry, to play an enabling role by discovering and implementing new technologies.

Chemistry is fundamental to our lives. It enables more than 96 percent of all manufactured products.

As a company, we’re committed to driving innovative solutions through chemistry, such as the POWERHOUSE Solar Shingle, which transforms a typical house into a dynamic power generator.

Then there are efforts such as the United Nations’ 2011 International Year of Chemistry that put the power of chemistry on a global stage.

But more attention is needed to accelerate science-based solutions, increase collaboration, and attract new generations into rewarding STEM careers – where the problems of today and tomorrow will ultimately be solved.

Originally written for and published on CSRwire’s Commentary sectionTalkback on February 17, 2012.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

Ceres Investor Summit 2012: 5 Trends Not to Bet Against

03 Thursday Jul 2014

Posted by Aman Singh in CSR, CSRwire

≈ Leave a comment

Tags

bank of america, bill gates, Brand Management, Business, carbon, carol sanford, CEO Network, ceres, chad holliday, climate change, CSR, CSRwire, dupont, energy, ESG, Events, investor relations, Leadership, Management, Social Responsibility, stem, Sustainability, sustainability


Last week, Ceres and the United Nations came together to host the 2012 Investor Summit on Climate Risk & Energy Solutions in New York City. With several announcements marking the day—a record $260 billion was invested in clean energy in 2011—it was Bank of America Chairman Chad Holliday’s pre-lunch presentation that stood out for its aspirational message.

I had the opportunity to host Holliday last year for a keynote on responsible business practices. The occasion: The release of Carol Sanford‘s book The Responsible Business, for which Holliday provided an articulate Foreword.

This time around too, Holliday chose to focus on lessons learned from his years leading DuPont, which saw record growth, transition from a chemical company to a science-based products company, as well as the country’s first chief sustainability officer appointment.

“As you listen, make sure you’re not inadvertently betting against something,” he cautioned adding, “Whether you want to own it or not is merely situational. But listen.”

Here then are Holliday’s five things to not bet against:

1. Don’t Bet Against Breakthroughs

“Don’t bet against a major breakthrough or a series of breakthroughs that create clean, cheap energy.” Holliday followed this warning by a reminder that “the price of natural gas in the Middle East” used to be our prime concern.

“No one was talking about shale energy, tidal [energy] 10 years ago. Somehow we missed that,” he added. Holliday also alluded to the American Energy Innovation Council he set up when at DuPont that counts Bill Gates, Xerox CEO Ursula Burns, GE’s Jeff Immelt and others as members: “We
really felt that such a breakthrough was probable so don’t discount the power of innovation.”

2. Don’t Bet Against America

“Particularly American engineers and research universities,” he continued. “Thirty five of the 50 top research institutions worldwide are located in the U.S. Seventeen of the top 20 are in the U.S.,” he said

Bank of America Chairman Chad Holliday Admission rates in Science, Technology, Engineering and Mathematics (STEM) have been declining for years in the U.S., and several sectors are ramping up their community development and research dollars to invest in STEM initiatives and academic institutions. While it is true that graduates from Asian countries have increasingly filled STEM jobs—and have an incredible presence in Silicon Valley—in recent years, Holliday was quite right to point out that “it will require other countries to grow awfully fast to catch up with us.”

“What we see in the press is that China is overtaking us in engineering. In fact, there is no question that China is indeed leading us in the number of graduating engineers. But when it comes to quality and diversity—biotechnology, nanotechnology, quality control, systems engineering—we are hands down champions,” Holliday said.

3. Don’t Bet Against Sustainable Energy For All

“One of the three commitments of the United Nations General Secretary was to provide electricity to the 1.3 billion people globally who still don’t have access to electricity,” said Holliday. “Now let’s discuss the 1.3 billion-strong population of China: How productive would they be without access to electricity?”

His message: That’s opportunity to deliver value for business, investors and entrepreneurs.

4. Don’t Bet Against Dramatic Events Driving Dramatic Government Action

“One nuclear fallout after the tsunami that struck Japan was enough to compel Germany to take the decision to go completely nuclear-free for their energy supply,” he said.

Emphasizing that one must increasingly view business and investment in the context of their social and environmental setting, Holliday offered a glimpse into his role on Shell’s CR committee: “I regularly meet with NGO groups and investors to understand what they are thinking. I then coordinate with Shell’s corporate responsibility committee to visit sites to really check and see if they are doing what they commit to. Then it makes a difference,” he said, adding, “We cannot measure growth and success from afar because that’s just PR.”

5. Don’t Bet Against People in This Room

Putting the onus on the over 500 investors in attendance, Holliday said: “You’re here today because you think private money can make a difference in this sector. You’ve made a good decision.”

Indicating to his recent appointment as Bank of America’s chairman, he continued:

“I joined Bank of America in the time of a recession. I didn’t have much time to do any due diligence so I decided to find out what they were doing on sustainability. And I’m proud to say that I was impressed. They have already made an 18 percent deduction in greenhouse gases (GHG), made a $20 million commitment to loans for sustainable projects and nurture a working culture that prioritizes sustainability.”

Many other firms in the room could probably tell similar stories, he added, warning: “But don’t bet against each other.”

Emphasizing the need for public private partnerships, he concluded: “Working with the public sector and other stakeholders is going to be key in our goal of sustainable energy for all.” There too, he had the same warning: “Don’t bet against each other.”

Originally written for and published on CSRwire’s Commentary section Talkback on January 18, 2012.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

2011: The Year Business Learned to Say Mea Culpa

02 Wednesday Jul 2014

Posted by Aman Singh in CSR, CSRwire

≈ Leave a comment

Tags

Accountability, Best Buy, Brand Management, Carol Cone, climate corps, corporate governance, CSR, CSRwire, edf, Ethics, jobs, Leadership, Management, McDonald's, Ofra Strauss, Social Media, social media, Stakeholder Engagement, Sustainability, sustainability, timberland, transparency, UPS


Image

These were just some of the things that kept us busy in 2011. While some represent the changing marketplace, others are age-old struggles between activists, consumers, employees and corporations. Yet, they all represented the emergence of new forces at play in our corporate corridors.

Yes, 2011 represented despair for many – the jobseekers, the underemployed, the single parent, the shopper, the CEO, the trader – but with despair, as CSRwire’s CEO Joe Sibilia noted, comes hope, adaptability and often, solutions.

And it is at that stage that most of us converged in 2011.

Transparency: Is Business Ready?

Take, for example, the recent BSR conference held in San Francisco. My panel addressed a topic that is bound to get most of us shifting in our chairs: Sustainability in a Hyper-Transparent World. Ouch, right? Joined by executives from Oxfam, Intel and SourceMap, the conversation included several uncomfortable moments (I offered up Zappos as an example to the audience, citing that the company livestreams its all hands meeting in order to live its mission of “building open and honest communications.”) and featured several probabilities, suggestions, and potential solutions by a group that included lawyers, sustainability executives, CSR officers, reporters, strategists, entrepreneurs as well as nonprofit leaders.

“When you are increasingly naked, fitness if not optional.” – Macrowikinomics

That the panel attracted a full room of senior executives willing to discuss difficult issues like privacy, corporate governance and stakeholder responsibility is a start.

The C-Suite Headlines Sustainability

Till last year, while much was being written about CSR and sustainability, executives were largely absent from the dialogue. In 2011, this changed ever so subtly. Earlier in the year, Best Buy CEO Brian Dunn took the stage at one of the year’s most prolific conferences, the Boston College Center for Corporate Citizenship’s annual conference. He discussed the importance of employee wellbeing, organizational design, transparency (Kathleen Edmond was the first Chief Ethics Officer to start a blog on ethical issues in the workplace) and the importance of stakeholder engagement.

“The more you peel the onion, the more you realize there is to be done. You just need to be constantly excited about peeling the onion.” – Brian Dunn, CEO, Best Buy

At Net Impact, Nike’s Hannah Jones took the stage as did REI CEO Sally Jewell. BSR kept the momentum going by featuring Ofra Strauss, CEO of the Strauss Group, Autodesk CEO Carl Bass and Anheuser-Busch CEO Carlos Brito.

These chiefs weren’t exactly looking to gain brownie points. They were after all speaking to the choir in some respects and to an audience that for the most part, gets business and social responsibility. But what made each of them stand out was their honesty about the difficult problems facing us today – a first? – agreement on the role of business in adding to today’s social and environmental mess.

“In the last few years, business has lost tremendous trust in the marketplace. That we are GOOD now rests on us.” – Ofra Strauss, Chairperson and former CEO, The Strauss Group

Mea culpa, they all said. Followed by: Here’s how we are trying to change ways, rethink growth, repurpose missions and reengage stakeholders.

That’s a start.

Social Media Engagement: 140 Characters Rule

Despite all the naysayers of social media, there is no denying that for any organization that sells a product or service today, having a dedicated presence on Facebook and Twitter is a prerequisite. With engagement reaching never-seen-before proportions, even Chief Sustainability Officers are learning to communicate in 140 characters or less.

“We must see social problems as business opportunities.” – Carol Cone, EVP, Edelman

But several companies dipped their toes in active engagement by trying out new formulae: Best Buy released their annual CSR report by hosting a live webinar (that I moderated) with their Sustainability team and a parallel conversation on Twitter. As I quizzed them about the report, questions poured in from Twitter: What was Best Buy doing in the area of conflict minerals? What about human rights? Recycling? How about consumer education? And why the low diversity ratio of employees?

Squirm they did, admitting that the issues were complex they did, but answer they also did.

They weren’t the only ones though.

Timberland (that was acquired by VF earlier in the year) launched their new Communications portal, McDonald’s hosted a live chat on Twitter with VP of CSR Bob Langert, UPS held several chats during the holiday season from sustainable gifting to green packaging choices.

Communicating your sustainability story is an important cog in the wheel called trust and the choice to engage is no longer a valid option. How you choose to do so, however, will continue to differentiate you from your competitor.

Making Business Sense out of Sustainability

Several large organizations came forward in 2011 asking jobseekers and students applying for jobs in sustainability and CSR to understand how to relate their core competencies and knowledge to the issues facing us today, i.e., water depletion, carbon emissions, climate change, etc.

How can depleting levels of water relate to a professional services firm, for example, or a bank? Why must a software company invest in engaging and educating its supply chain?

Climate Corps: Creating Jobs & Savings

The Environmental Defense Fund’s Climate Corps program is one of very few initiatives that have managed to tie sustainability with business strategy and growth while creating jobs out of the process.

From placing seven MBA candidates as summer fellows in 2008, the program has quickly grown in popularity, placing 96 students at 78 companies in 2011. The fellows spend an entire summer working with their host companies on identifying energy efficiency solutions, implementing carbon management processes and helping diverse businesses embed environmental sustainability into their strategies.

The results: Millions in savings. While few get direct job offers from the Fellowship, most have had success finding jobs where their unique mix of experience, passion, and the ability to tie business strategy with sustainability, is appreciated and utilized in changing processes, setting standards and adapting organizations to a fast-changing reality of limited resources.

This is a start.

Organizational Design & Sustainability

Where does sustainability fit in your organization?

Everywhere, really, is the only correct answer, irrespective of where the chief sustainability officer sits. This, finally is getting addressed by what I consider a crucial component at any company: The HR and recruitment teams. In collaboration with IE Business School, I moderated seminars with recruiters, HR directors and organization design consultants on the value of CSR in candidate recruitment and retention.

We discussed the relationship between productivity, values, respect and growth. We heard from students who want to work for socially responsible companies and executives who are redirecting their organizations to instill a culture of ethics, responsibility, accountability and pride.

Mea culpa, most of them said. That’s a start.

Originally written for and published on CSRwire’s Commentary section Talkback on December 30, 2011.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

Marks & Spencer’s Plan A: Five Years Later

02 Wednesday Jul 2014

Posted by Aman Singh in CSR reporting

≈ Leave a comment

Tags

Brand Management, BSR, business, consumers, corporate responsibility, CSR, CSR reporting, greater good, marc gunther, marks and spencer, plan b, Sustainability, sustainability, sustainability strategy


“We launched Plan A because there is no Plan B,” started Richard Gillies, Marks & Spencer’s Director of Plan A, CSR Sustainable Business during a panel on how to nudge consumers to buy more sustainable products at the recently concluded BSR Conference.

Marks & Spencer’s sustainability strategy, more popularly called Plan A, has been the topic of several discussions and numerous awards since it was launched in 2007, mostly for its innovative and expansive approach (over 180 commitments) but also for its honest declaration of a business’ shortcomings.

And Gillies attested to that: “We made some very public and very defined goals back in 2007.” As the retailer approaches the five-year anniversary of Plan A, what are some of the results we can expect?

For starters, Gillies offered the following:

  • Carbon footprint reduction of 26 percent
  • Reduction in energy use by 25 percent
  • All packaging now sourced from sustainable sources
  • Waste to landfill cut from 80 percent to zero

Where does the consumer fall into place with these achievements – and the ultimate goal of a zero environmental footprint? And what will it take for consumers to make decisions based on sustainability performance – or as someone in the audience put it: “How do we make sustainability sexy?”

“Consumers are not prepared to pay more or compromise in the name of sustainability. We have to learn to market goods that work well and are sustainable, instead of naively believing that they will sell simply because they are sustainable,” Gillies emphasized. The market isn’t there yet, he indicated.

Gillies also admitted Marks & Spencer, the UK’s largest clothing retailer and a significant marketer of food in Europe, was “only just beginning on our sustainability journey.” “We are only now exploring our business in the mainstream. We’re trying to get our own house in order before venturing outside,” he said alluding to the initial intent of Plan A to set a sustainability strategy internally that would impact every single product line of the business.

The outspoken yet charming CSR director, who has been with the food and clothing retailer since 1984, did not mince words when moderator Virginia Terry from BSR asked him how M&S was approaching the huge task of consumer education.

Indicating that businesses must understand the potential for consumer education and their role in it, he said, “For us, consumers have to be educated behind the scenes by only being offered sustainable choices. If the array of choices on a supermarket’s shelves are all sustainable, then we don’t have an option any more.” It is because we are competing with varying levels of products – and brands – in the market that have historically put a premium price on sustainability, that consumers invariably pick the cheaper product, he added.

The next step for Marks & Spencer?

“Consumer engagement,” offered Gillies. “For example, we have been incentivizing customers to give back to Oxfam. Every time they donate used clothing, etc. to Oxfam, they receive a voucher to be used at our stores. In three years, we have helped Oxfam generate an additional $7 million in revenue because of this program.”

This, in turn, promotes customer loyalty and brings M&S’s recycling commitment to the forefront of consumer action.

As for employee participation in sustainability, there is no question in Gillies’ mind that for Plan A to be successfully integrated, a company’s internal audience must be deeply commitment and passionate about the work. “Plan A has taken a life of its own and employee engagement has been an integral aspect of this. Our employees see the benefit of what Plan A offers for themselves and their families’ lifestyles and sustenance,” he said.

Because employee participation has been incredibly high, sustainability at Marks & Spencer continues to be a journey with several discoveries along the way. For example, the carbon-free bra launched earlier this year or their re-spun coats. Gillies explained: “We take waste wool and re-spin it into coat fabric. Turns out, this can be produced in Europe for a lower cost and much lesser environmental footprint than in one of our factories in Asia.”

As for the bra, it was part of a well-strategized plan to showcase an energy-efficient factory in Sri Lanka, which is powered partially by solar and hydro energy, and one of the first sites to test its eco-factory concept. As Marc Gunther wrote earlier this year, “To offset the CO2 generated by the bra’s manufacturing and shipping, M&S is planting 6,000 trees in Sri Lanka, some of which are lime and mango trees intended to generate income for farmers.”

Gillies offered some context: “The workers in Sri Lanka weren’t doing a drive to benefit the company. They were doing it because they saw the benefits of the program for their community, their families.”

A well thought out sustainability strategy ensures the business is doing more good instead of less bad. For Gillies, this means “inspiring consumers to get to a new place without telling them that they have to sacrifice along the way.”

“Business has to reset the values of what is quality, premium and sustainable. We have to look at our products and systems and rethink how consumers evaluate value,” he added.

It’s a tough task and enough to keep the best of intentions under cover for fear of failure or the immensity of scale required. But even for those, Gillies had a word of advice: “Business cannot be paralyzed by the scale of what needs to be done. This is very much a journey. We just need to stay focused on the greater good for our planet.”

Originally written for and published on CSRwire’s Commentary section Talkback on November 8, 2011.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

The Makings of a CSR Program: In Conversation with Avon, LinkedIn & Jones Lang LaSalle

02 Wednesday Jul 2014

Posted by Aman Singh in CSR, CSR reporting

≈ Leave a comment

Tags

avon, business, career advice, careers, corporate responsibility, CSR, CSR reporting, employees, HR, Jobs in CSR, Jones Lang LaSalle, Leadership, LinkedIn, Management, Net Impact, social impact, Sustainability, sustainability, Work culture


That was the focus of one of the panels at Net Impact 2011 featuring Avon’s VP of Sustainability and Corporate Responsibility, Tod Arbogast; LinkedIn’s Head of Employment, Branding and Community, Meg Garlinghouse; and Jones Lang LaSalle’s SVP of Sustainability Strategy, Michael Jordan.

Representing companies that are often called out for their out of the box thinking on social responsibility and sustainability, the speakers discussed a range of topics including the always debatable definition of corporate social responsiblity, measuring employee engagement as well as the skill sets that go into the makings of a CSR director.

Main highlights:

CSR: Burden or Boon?

“CSR should die as a term. CSR departments tend to take away from possible impact. Just like ‘global’ is part of everything we do at LinkedIn, so is CSR,” Garlinghouse emphasized, noting, “Employee engagement is key for CSR, not separate departments.”

Jordan picked up where Garlinghouse left off adding that businesses must leverage engaged employees and identify champions early on for successful CSR programs.

“CSR has a direct tie-in with our business. After you’ve built the business case and identified regional champions, work together on identifying and building in efficiencies,” he advised.

“Build friendships, be seen as pragmatic and capture early wins. Then leverage those to go further and faster,” Arbogast said.

Measuring Employee Engagement

But how do you measure the efficacy of employee engagement?

A survey I conducted a few months ago with Smartbrief on Sustainability asked whether companies were measuring employee engagement on CSR. With over 70 percent of respondents saying they did not measure employee engagement, how were these panelists identifying wins and scale?

Once again, there was a healthy difference of opinion across the panel. While Garlinghouse emphasized company mission, the other two focused on operational procedures and policies.

“We recruit on the notion of social impact. These conversations happen during the interview process,” Garlinghouse alluded, noting LinkedIn’s entire modus operandi is based on “creating economic opportunities.” LinkedIn also offers employees the opportunity to do whatever they feel passionate about one Friday a month. “They have to come to work but they can pursue whatever they are interested in,” she said.

“For us, measuring the progress of your platform from awareness to implementation to operational strategy has always been key,” added Jordan.

Defining CSR With Strong Stakeholders

Responding to an audience question about resourcing for CSR initiatives, Jordan emphasized that most of Jones Lang LaSalle’s sustainability activities have been client-driven. “There is a clear business case because our clients are demanding sustainability strategies,” he said.

For Garlinghouse, employees have been the most forthcoming about corporate social responsibility initiatives. “Our CEO is very involved. Also, our employees are really committed to our company mission,” she said.

Skill Sets for a CSR Officer

Arbogast, who joined Avon in late 2009 after successfully leading Dell’s Giving program for a number of years, is a well-sought after speaker at the Net Impact conference each year. This year too, he was asked what aspiring professionals could do to become effective CSR officers. He laid out three crucial skills sets:

  1. People’s Person: Know how to communicate with people from all kinds of backgrounds and perspectives.
  2. Conflict Resolution: You must be a skilled mediator. Know that business cases will vary from group to group and you must be willing and diplomatic enough to finesse the tension lines and bring about resolution.
  3. Business Pragmatism: You must be a realist and know the business inside out. For CSR and sustainability programs to be effective, you need to understand what drives decisions and action.

Originally written for and published on CSRwire’s Commentary section Talkback on November 9, 2011.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

CSRwire In Conversation with BCLC: The 2012 CSR Outlook

10 Tuesday Jan 2012

Posted by Aman Singh in Uncategorized

≈ Leave a comment

Tags

aman singh, aman singh das, BCLC, Business, Career advice, careers, CSR, CSR communications, CSRwire, editorial director csrwire, Ethics, Events, Leadership, Management, Social Media, Social Responsibility, Stakeholder Engagement, stephen jordan, Sustainability, sustainability, Uncategorized


Join CSRwire’s Editorial Director Aman Singh in conversation with Stephen Jordan, Executive Director of the U.S. Chamber Business Civic Leadership Center and a group of MBA graduates virtually for an intimate conversation about what happened in corporate social responsibility (CSR) in 2011 and what the field has in store for 2012.

When: Friday, January 13, 2012; 9:00am EST

Where: Livestream & Twitter

Register for the FREE live stream and join the tweetchat at #BCLConCSR!

The 2012 CSR Outlook is the first in a FREE six-part forum series being conducted by the Center. The U.S. Chamber BCLC’s Conversations with Stephen series is produced and moderated by founder and executive director Stephen Jordan. Guests engage in thoughtful, solution-oriented discussions and debates about the CSR field. The six-part 2012 series is offered at no charge as part of BCLC’s commitment to share knowledge and best practices with current and upcoming CSR practitioners.

We look forward to hearing from all of you @AmanSinghCSR, @CSRwire and #CSRwire or #BCLConCSR!

Related:
2011: The Year Business Learned to Say Mea Culpa

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

Social Media Tactics: McDonald’s Hosts Twitter Chat. And Issues a Policy.

09 Friday Dec 2011

Posted by Aman Singh in CSR

≈ Leave a comment

Tags

aman singh, aman singh das, Bob Langert, Brand Management, consumer education, corporate social responsibility, CSR, CSR communications, CSR report, Management, McDonald's, McDonald's CSR report, PR, risk management, social media, Stakeholder Engagement, stakeholder engagement, Sustainability, sustainability, transparency, Twitter, Twitter chat


Certainly not the blog post I planned on writing after spending two weeks in New Delhi, India but I am compelled.

Today, McDonald’s hosted a Twitter chat with VP of CSR Bob Langert. The motivations are many for a company that is besieged for its product line and constantly under fire.

In fact, last year at a diversity benchmarking event at Hamburger University, I had the opportunity to hear the McDonald’s executive team discuss a whole host of business practices and strategies, including diversity (led by Global Chief Diversity Officer Pat Harris), employee learning and corporate social responsibility (CSR).

Here’s a snapshot of what I wrote then:

There is an argument that some companies–such as those that deal in weapons and tobacco–just can’t do corporate responsibility in a meaningful way. As a result, they are often excluded from CSR rankings and benchmarking exercises.

But what about a company like McDonald’s constantly under fire for its products? How does the world’s largest fast-food chain practice corporate social responsibility that is both contextual and real?

Led by Senior Manager for Corporate Social Responsibility Kathleen Bannan, who began her presentation by saying “CSR is everybody’s business,” the day-long event proved both thought-provoking (how does a company who doesn’t enjoy corporate America’s most favorable retention rates or the public’s uniform love tackle responsibility and that ever-amorphous doing the right thing?) and insightful (McDonald’s is among very few companies to institute an employee resource group for its white male workforce).

What happened today, however, was an effort at cautious transparency and an attempt at crowd sourcing corporate social responsibility.

The questions were introspective:

And the answers, alternatively useful, creative and critical.

But then I saw this:

Now McDonald’s is not the first company to host a Twitter chat by any means. I have personally attended several as well as hosted a few — including one coming up next week with UPS’ Chief Sustainability Officer Scott Wicker — with varying levels of participation from a usually diverse set of activists, journalists, executives and consumers.

Never before, however, have I been handed a “Twitter Chat Policy.”

An indication of things to come or…?

Continue reading →

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

The Unruliness of Corporate Responsibility & Hyper Transparency: Quotable Quotes from Net Impact & BSR 2011

09 Wednesday Nov 2011

Posted by Aman Singh in CSR, CSR reporting

≈ Leave a comment

Tags

aman singh, aman singh das, Autodesk, Bea Perez, brand management, Brian Dunn, BSR, BSR 2011, Business for Social Responsibility, Carol Cone, cause marketing, Chris Jochnick, corporate citizenship, corporate social responsibility, CSR, CSR reporting, Deloitte, Edelman, Events, Gregory Unruh, hyper trasnparency, integrated reporting, Jessica Fries, Kate Heiny, Leadership, LinkedIn, Lynelle Cameron, Management, Meg Garlinghouse, Net Impact, Occupy Wall Street, Ofra Strauss, Social Responsibility, Stakeholder Engagement, Sustainability, sustainability reporting


I spent the last two weeks attending and speaking at the Net Impact and BSR conferences. As is typical at both conferences there is always too much to choose from and a lot to absorb. Since I cannot offer you a summary of each and every panel I attended/spoke at, here are some of the top line quotes heard at the conferences:

CSR: Always a Difference in Opinions

“CSR used to be about doing the right thing. Now it’s all about how it makes business sense.” – Campbell Soup’s VP for CSR Dave Stangis

“I hate the term CSR. It has slowed the movement and in many ways ensured that it is not built into systems, accounting, etc. I prefer [the term] sustainability although that’s not a big favorite either.” – Lynelle Cameron, Director of Sustainability, Autodesk

“We think CSR is good business.” – Suzanne Keel-Eckmann, National Director for Corporate Responsibility and Sustainability, Deloitte

A bag of sweet potato fries at Burgerville in Portland, Oregon: Social messaging done right?

“CSR should be led by charity and employee engagement, not CSR departments.” – Meg Garlinghouse, Head of Employment Branding and Community, LinkedIn

“Our CEO still believes that he is the company’s chief sustainability officer. But he realized that we need to be more organized and structured in our efforts because there is a lot to be done.” – Bea Perez, Chief Sustainability Officer, Coca-Cola in response to Reverse Cause Marketing: Coca Cola’s Pursuits in the Middle East

The Role of Business in Social Enterprise

“We must see social problems as business opportunities.” – Carol Cone, EVP, Edelman

“I worked on Wall Street, driven by greed. Regardless of what anyone says, greed is not good. You get so immersed in the system you forget what all you can do with your life.” – Charles Kane, Former CEO and Board Member, One Laptop Per Child

“A lot of charities are beginning to worry that a lot of the problems they have been trying to solve are not going away. Business still tends to be more sustainable.” – Steve Andrews, CEO, SolarAid

“In the last few years, business has lost tremendous trust in the marketplace. That we are GOOD now rests on us.” – Ofra Strauss, Chairperson and former CEO, The Strauss Group 

Personal Responsibility

“When you know what you’re doing is helping thousands, the payback is so much more fulfilling than any number of stock options and bonuses.” – Charles Kane, Former CEO and Board Member, One Laptop Per Child

“We need to change without giving up who we are. There are no riots against business that are profitable. We need to talk with them, not talk to them.” – Ofra Strauss, Chairperson and former CEO, The Strauss Group

“The more you peel the onion, the more you realize there is to be done. You just need to be constantly excited about peeling the onion.” – Brian Dunn, CEO, Best Buy

The Role of an MBA

“No profession exists to make the practitioners rich. There is always a higher purpose.” – Gregory Unruh, Director, Lincoln Center for Ethics, Thunderbird School of Global Management

“I don’t know if its [The MBA Oath] is going to work. But it is in the right direction and symbolizes a complete shift in mentality.” – Max Anderson, President and Cofounder, The MBA Oath

“I’m waiting to see the day when a new employee tells me they attended a class in college called Change Agent 101.” – Anonymous 

Transparency

“We’re from the Midwest. We don’t advertise our initiatives. But lately there has been a shift in this thinking and our communication style. Transparency is a journey and we are in the early stages of that.” – Kate Heiny, Group Manager of Sustainability, Target

“The priority should always be why not disclose instead of why disclose.” – Chris Jochnick, Director, Oxfam America

“When you are increasingly naked, fitness is not optional.” – Quoted by yours truly during a BSR panel on hyper-transparency. Citation: Macrowikinomics

Integrated Reporting

“For us, integrated reporting starts with the thinking within the company on how they will sustain their value in the future. Integrated reporting starts with integrated thinking.” – Jessica Fries, Director, International Integrated Reporting Committee

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...

Net Impact and BSR 2011: 7 Days, 2 Conferences, 5 Trends in CSR & Sustainability

07 Monday Nov 2011

Posted by Aman Singh in CSR

≈ 7 Comments

Tags

Al Gore, aman singh, aman singh das, Anheuser Busch, Bea Perez, brand management, Brand Management, Brian Dunn, BSR 2011, Business, Carlos Brito, cause marketing, Coca Cola, corporate citizenship, corporate social responsibility, CSR, CSR communications, CSR reporting, CSR strategy, ethical leadership, Events, Hanna Jones, hyper transparency, Liz Maw, Management, net impact 2011, Nike, Occupy Wall Street, Ofra Strauss, PR, radical transparency, risk management, Scott Wicker, shared value, Social Enterprise, Social Responsibility, Sustainability, sustainability, sustainable business practices, transparency, UPS, Vail Horton


There couldn’t have been a better way to end 2011 than the ambitious and cheerful Net Impact conference followed by Business for Social Responsibility‘s (BSR) annual conference.

Last year marked the inaugural year for my participation in both conferences. I came back encouraged, informed and enthused about the work ahead of us. [See: Can MBA Students be Taught Humility? and The Sustainability Jobs Debate] This year – perhaps because I have been deeply immersed in the CSR space – I feel a bit bereft, despite invigorating conversations and inspiring keynotes.

Don’t get me wrong.

While the Net Impact panels once again illustrated an incredibly knowledgeable student body set to graduate in coming years, BSR attendees and speakers showcased high aspirations and a deep understanding of the complexity of issues that face us today.

Throughout the seven days, I was continually questioned: Did you learn something new? What trends have you identified from all that you have heard? And each time I thought, what’s missing? Why am I not coming up with any articulate answers? Is my brain fried or is it something else?

On Friday, finally, sitting through a six-hour flight back to the east coast, it hit me. The CSR sector had grown up.

As a receiver of information, I was among familiarity, maturity. While last year the conferences motivated and inspired, this year the conversations focused on strategies, case studies, examples, successes and failures.

As Dave Stangis, VP of CSR for Campbell Soup articulated at a panel on Blue Sky Thinking during NI11, “CSR is no longer about identifying the business case. Today, we have evolved from questioning why to answering how.”

The Net Impact panels focused on nuts and bolts, dos and don’ts, a far cry from years past. The BSR roundtables featured honest evaluations, admittance of failure, collaborative statements of success and practical tips for newcomers.

Here then, are the top five trends I observed at two of the year’s most well-attended conferences on corporate social responsibility, innovation and sustainability:

1. We LOVE Shared Value:

Michael Porter’s “creating shared value” has appealed to the corporate sector like no other concept in recent years. Not corporate social responsibility or corporate sustainability, citizenship or conscious capitalism. There seems something so potent about shared value that CSR and sustainability executives cannot stop talking about it! A year ago, they would tell me “CSR is embedded in our DNA.” Now that statement has evolved to “Our culture has always been about creating shared value.”

Point is, CSV offers us nothing more radically new than the concept of CSR. It dictates the same concept of stakeholder engagement, mutual benefits, holistic bottom lines. But it has resonated by removing the morality that responsibility instantly dictates. For CSR and sustainability executives who have to make the business case to their C-suite, creating shared value provides them with their business case.

2. Familiarity breeds contempt

I found several attendees tell me how repetitive some of the sessions were, that they didn’t learn too much that was new or revolutionary. Perhaps it was because the same folks were attending the conferences every year? Earlier this year I wrote on Forbes’ CSR blog that instead of attending the conferences every year, we should send a colleague the following year so that we can actually widen the net of information and inspiration.

This continues to hold true: Chances are, every year there will be some common denominator at these conferences. With issues like energy conservation, water scarcity, poverty, community relations and employee engagement remaining the overarching topics, why not let one of the non-converted/uneducated learn next year?

Lesser chance of you suffering from conference fatigue.

3. Where are the CSOs?

In September, Ellen Weinreb, a prominent CSR and sustainability recruiter, released a report titled CSO Back Story*. Essentially, the report tracks every executive with the title of chief sustainability officer among the U.S.’s publicly traded companies. Her research points to 29 such individuals. While it omits the many hundreds of officers holding a wide breadth of titles ranging from CSR director to VP for sustainability and social responsibility, the report pinpointed several best practices and the continuing lack of standardization on how companies define, prioritize and implement corporate responsibility.

But I digress. [See what Corporate Secretary had to say about the report or download the complete report here.]*

Point is: Only two of the 29 CSOs Weinreb identified were in attendance at BSR: Coca-Cola’s Beatrice Perez and UPS’ Scott Wicker. Both were named CSO sometime this year. Where were the others? Wasn’t the conference meant for CSR and sustainability executives to come together for three days of knowledge sharing and benchmarking? What happened this year?

4. The Emotional Quotient

Both conferences featured wonderfully articulate keynote speakers, including KaBoom’s Darryl Hammond, Keen Mobility’ Vail Horton, Nike’s Hannah Jones, Al Gore, Strauss Group’s Ofra Strauss, Anheuser Busch’ Carlos Brito and Best Buy’s Brian Dunn.

While they discussed CSR and sustainability from their unique pedestal, the common denominator was the emotional connection they demonstrated with their cause, their brand, and their philosophy.

Hammond discussed how his childhood taught him the importance of play in a kid’s life. Strauss emphasized how her consumers and conflict-ridden Israel continues to teach her the right way of conducting business, of stakeholder engagement, of business being the real power in solving social problems.

Dunn on the other hand, focused on humility, responsible leadership and the importance of connecting with employees and consumers.

While last year’s speakers evinced more pragmatism, a businessman’s stoicism, this year the air held tension, an unspoken worry that things were going wrong too quickly, that we all needed to wake up. Quickly. The speakers were talking of soft – un-businesslike some would say – attributes: Social responsibility, connecting, respect, and the human condition, even destitution.

What had happened?

Let’s see: A recession that instead of leveling off, seems to be spreading across generations and countries for starters; a growing understanding that each of our actions – and inactions – impact many others in the world; a disastrous lack of trust for business; and a generational divide that seems to be holding the current decision makers accountable for their decades of excess.

Is business leadership finally waking up to their societal stakeholders?

5. Occupy Wall Street: Ignore or Engage?

Almost every keynote brought up this mass of undefined protestors that have continued to expand beyond American borders. Net Impact’s Executive Director Liz Maw opened the 2011 conference by asking attendees to “Occupy Wall Street but from within.”

Al Gore said, “Business must respond,” and that “it wasn’t a question any more.”

Ofra Strauss showed a three-minute video of the protestors equating them to civil unrest and a grassroots movement of discontent that business has to recognize and address.

At my BSR panel on hyper-transparency I brought up this commonality in one of my responses and posed a question for the audience: Will business ever think of these protestors as stakeholders? To my surprise, Jeff Mendelsohn from New Leaf Paper said that he and fellow attendees had, in fact, invited the Occupiers during a recent conference and that “The dialogue proved very productive for business and the protestors.”

Will anyone else follow?

*Full disclaimer: I worked with Weinreb on the report.

Share this:

  • Tweet
  • Email a link to a friend (Opens in new window) Email
  • Share on Reddit (Opens in new window) Reddit
  • Print (Opens in new window) Print
Like Loading...
← Older posts
Newer posts →

Let's Talk!

Virtual
732-322-7797
amansinghdas@gmail.com

Blogs I Follow

  • Nonprofit Chronicles
  • Learned On by Andrea Learned
  • Angry African on the Loose™
  • csr-reporting
  • The CSR Blog
  • In Good Company: Singh on CSR

My Cloud

Capitalism 2.0 CSR CSR reporting CSRwire ESG Guest Author HR Stakeholder Engagement Sustainability Uncategorized

Recently written…

  • Rationality is Ruining Us: Mayors, presidents and governors join major businesses in charting way forward on climate change
  • 2015: the year businesses recognize that climate change is real – and 4 other themes
  • Hardcore lessons of sustainability – ’10 Words or Less’
  • Brewing a Better Future [#BaBF] with Heineken: Examining the Many Flavors of Local Sourcing
  • From Conflict to Collaboration: Kimberly-Clark and Greenpeace Participate in LIVE Twitter Chat

What others are reading

aman singh aman singh das Brand Management Business corporate social responsibility CSR CSR reporting CSRwire ESG Leadership Stakeholder Engagement supply chain Sustainability sustainability Work culture

Categories

Most Read

  • None

Create a free website or blog at WordPress.com.

Nonprofit Chronicles

Journalism about foundations, nonprofits and their impact

Learned On by Andrea Learned

Angry African on the Loose™

I have opinions. I am from Africa. I live here now. I blog.

csr-reporting

Connecting the dots between Business, Society & the Environment

The CSR Blog

Connecting the dots between Business, Society & the Environment

In Good Company: Singh on CSR

Connecting the dots between Business, Society & the Environment

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy
  • Subscribe Subscribed
    • In Good Company: Singh on CSR
    • Join 119 other subscribers
    • Already have a WordPress.com account? Log in now.
    • In Good Company: Singh on CSR
    • Subscribe Subscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...
 

    %d