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VIDEO: A Test in Corporate Transparency: Winning One for the Blue Shirts

29 Friday Jul 2011

Posted by Aman Singh in CSR reporting, HR

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Accountability, aman singh das, Best Buy, conflict minerals, consumer education, Consumerism, corporate accountability, corporate social responsibility, CSR, CSR reporting, CSR strategy, diversity, diversity and inclusion, employee engagement, ESG, ethics and compliance, Events, fair trade, Green, GRI, HR, human resources, human rights, inclusion, Leadership, leadership, management, marketing, PR, risk management, shared value, Social Media, social media, supply chain, Sustainability, sustainability, Sustainability Report, technology, transparency, VIDEO


Last week I was at Best Buy headquarters in Minneapolis to moderate a live webinar with its CSR and sustainability executives. Joining me: Mary Capozzi, senior director of CSR, Leo Raudys, senior director of environmental sustainability and services compliance, and Hamlin Metzger, senior manager of corporate responsibility.

The agenda: To discuss Best Buy’s annual Sustainability Report and offer a live audience on Livestream and Twitter the opportunity to ask questions in real-time.

My job: To question, dig and examine, while moderating questions between the panel and the audience. About 20 minutes into the webinar, which is archived below — well worth a listen whether you are a sustainability nut, a tree hugger, a nonprofit exec, a job seeker or simply an electronics user — questions started streaming in.

From conflict minerals to employee education, every question was fair game.  While @Gchesman asked whether being a well-known company affects the level and degree of time and money spent on CSR and sustainability, @Davidcoethica wanted to know how Best Buy can better balance its role as a promoter of consumption of products against a sustainability ethos, and Robin Cangie wondered how Best Buy can help us all become more responsible consumers?

The conversation, thanks in part to an active and engaged audience, and wonderfully diverse questions, was invigorating, informative and challenging.

Barring the repeated mentions of their recycling efforts — sorry Leo, its a pet peeve — which to be fair is a huge and important undertaking for the global electronics retailer, the panelists were clear, comprehensive in their responses and unapologetically honest about their challenges: That there is a ton of work ahead and that they hadn’t figured it all out yet.

But as David Connor wrote earlier this week, when you’re a global player like Best Buy, expectations are higher as well. Did Best Buy live up to the expectations of CSR activists? Perhaps not.

Flip the coin though for a second.

Did they go on the defensive when I asked them why their retention rates were remarkable (74%) but the diversity of their recruits (12% African-American, 14% Hispanic; 180,000 employees) was quite underwhelming? No.

Did they dodge repeated questions about educating their supply chain, influencing consumer decisions, or the recently drafted UN Guiding Principals on Human Rights? No.

Bottom-line: Capozzi and team did not have all the answers but they didn’t pretend to either.

And that’s where, as an independent journalist, they get points from me for an attempt, however small, at open transparency, willingness to be accountable, and daring to do something new.

Remember the 11 Challenges for Corporate Sustainability? Well, a significant number of those relate to fear. For the Best Buy team, this webinar was a successful exercise in effectively addressing their own fears.

And that is where they just won one for their team of blue shirts.

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Constructive Consumerism: Why Buying Less Won’t Eradicate Poverty

28 Thursday Jul 2011

Posted by Aman Singh in Uncategorized

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aman singh, aman singh das, Consumerism, consumerism, corporate social responsibility, CSR, fair trade, saleem ali, Social Impact, supply chain, Sustainability, sustainability


“What do people mean when they say ‘Think globally, act locally’? It’s utter nonsense. They create nothing but confusion in the public’s mind,” said University of Vermont Professor Saleem Ali at a recent workshop on campus.

Also the author of recently released Treasures of the Earth: Need, Greed and a Sustainable Future, Ali comes across as definitely informed, deeply academic, a bit eccentric, and somewhat at odds with the developed world. His advice: “Life is complicated, the world is complicated, get used to multi-tasking.

Desires vs. Needs

Surprisingly, I found myself nodding my head in agreement as he discussed the premise of his book and why he wrote it. “Linear narratives have destroyed us. It’s not about choice or constraint. The dialogue is about infinite desires as well as needs. Glossing over either is wrong,” he said.

Citing Gandhi who said, “The Earth provides enough to satisfy every man’s need, but not every man’s greed,” Ali, a Pakistan-born, American-educated scholar, asked the room full of students, professionals and faculty to free their minds and connect need with greed. “At one level I agree [with Gandhi]. If you have infinite desires, you won’t have sustainability. But the fact that there is a connection between need and greed is glossed over in this argument.”

How are the two connected? “Because geology hasn’t given us all a fair share of resources.” And so the premise of his book: Would the world be a better place if we curbed our desires for material goods?

The answer, at least for Ali: No.

How Do You Consume Less When You’re Already Surviving on the Bare Minimum?

His analogy: What social workers, have for decades, advised the developing world: Consume less to be more sustainable.

For decades, nonprofits have visited the rural areas of India, for example, and offered this apparently simple piece of advice to millions who continue to live below the poverty line and remain bereft of the simplest technological gadgets. According to Ali, this approach doesn’t work because “you cannot simplify the desire to want more.”

In a community where bare necessities are a struggle, continued Ali, consuming less doesn’t stick, let alone make sense. “People want to innovate so that they can have more, not so that they can reduce their consumption,” he said.

“We need more pluralism to come out with a sub-optimal solution. Take a look at what happened at the U.S. economy for example. In 1790, 90 percent of the U.S. economy was farming and extractive in nature. Today, our largest industries are technology and information enterprises.”

“We have more teachers, more bloggers, more artists today because its easier! Because we don’t need as many farmers and producers,” he continued.

His mantra: We have to look at livelihoods more holistically. We have to think of resources in a cyclical way.

Creating Shared Value: Constructive Consumerism

Before you leap to conclusions about Ali’s sermon, understanding his entire argument on what he calls “constructive consumerism” is important.

For the everyday consumer, who has more choices today than ever before, not to mention picking between green, organic, fair trade, socially responsible, etc., Ali’s dictum is clear — and mind numbingly simple.

“Think about what you buy. Don’t buy less. Boycotting luxury goods isn’t necessarily helping the problem,” he explained. For example,he continued, “ Botswana’s economy is primarily dependent on one single product: Diamonds.” It is because of this one export that everyone in Botswana can enjoy health care and free education till the PhD level, he said. Of course, how this is implemented on the ground in a traditionally male-dominated society is a question many continue to struggle with.

“The same thing with roses. I find people being all self-congratulatory by deciding not to buy roses. Save it, because you are being myopic,” he commented. Kenya’s primary export is roses.

So, what is the academician’s advice?

  • Don’t think local is necessarily better;
  • Don’t carbonize everything;
  • Resurrect ecological efficiency;
  • Choose responsible consumption over unfettered consumerism; and
  • Don’t do away with foreign aid; insist on fair and targeted trade.

Ali ended with one final thought on the role of culture in our lives and decisions.

Responding to a question from the audience on what he thought about the erosion of culture in the Amazon and other places in favor of modernization, he said, “Culture isn’t always a good thing. It has given us female infanticide and child abuse. Culture is not by nature a positive. Destroying culture then isn’t always a bad thing.”

Comments? Thoughts? Perspective? Leave a comment, email me or connect with me @AmanSinghCSR.

*Originally published on Forbes CSR blog.

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